Cognizant Softvision’s CEO, Andres Angelani, was recently featured in a Forbes article, “13 Essential Skills and Traits of Effective IT Network Support Staff”. As member of the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives, Andres often contributes his advice and insights.
The article examines the must-have abilities IT Support staff should have including, staying calm under pressure, good documenting habits, soft skills and emotional intelligence.
“We live in a world of ever-changing, evolving technology. If you add the increasing pressure clients are under to demonstrate results, then the one essential skill that support staff must have is flexibility. The plan today might not be the plan tomorrow, and everyone from top to bottom must be comfortable when we have to pivot in search of a different answer or solution,” explains Andres.
To read more and view the full article, click here.