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Program Manager - Remote

Chicago, IL




We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development life-cycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with. 

We are looking for an exceptional Program Manager - Remote to work with our cross-functional team and join our world-class community of talented experts. Core to this need are expertise in: 

  • Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals
  • Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
  • Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality
  • Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms
  • Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone
  • Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams
  • Optimize delivery within a project or program through insights and mitigation strategies for project risk management
  • Guide teams on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results
  • Set expectations for team members and stakeholders that are aligned to overarching client mission and project goals
  • Facilitate agile ceremonies - stand-ups, refinement/grooming, planning, product or system demos and retrospectives
  • Manage day-to-day operations of the project team including task management, scheduling, dependency management, scope management
  • Ensure team is following agreed upon process and best practices
  • Budget management - tracking and reporting to stakeholders
  • Manage all client communications and interactions with the team
  • Develop weekly reports and presentations providing insight into project health and demonstrating value add
  • Hold team accountable for quality delivery of committed work
  • Leverage organizational resources to resolve impediments
  • Coach and mentor team member to achieve continuous improvement

Required Silks/Experience:

  • 7+ years experience managing medium to large custom application development projects
  • 5+ years experience with Agile Scrum framework
  • Experience with traditional project management practices including: Project planning, budget tracking, risk management, scope management
  • Experience using a workflow management system (ex: JIRA, ADO, TFS)
  • 4+ years experience working with globally distributed teams
  • Excellent verbal and written communication skills
  • Ability to build trust with teams and stakeholders to lead via influence
  • Demonstrated critical thinking and creative problem solving skills
  • Experience using KPIs to identify areas for improvement and track progress
  • Ability to create reports and presentations for senior level executives
  • Previous experience working in a consulting environment a plus
  • Scrum Master or Project Management certification(s) or evidence of formal training is a plus

We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run, and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it. 

You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


Interested in this position?