WE ARE A TRANSFORMATIONAL PARTNER
We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development lifecycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with.
Softvision is seeking a technical analyst for a large telecommunications client in the Atlanta area. You will be responsible to handle escalation from field as an interface between field agent and engineering team. This role requires the ability to understand, research, troubleshoot and relay answers effectively. You will work closely with several teams including support, operation and customer service team. Strong interpersonal and self-starter will be necessary to succeed.
Provide technical support for the Client’s field agent specialists across US markets
- Gather and verify data from field escalation
- Identify, research, troubleshoot, and resolve technical issues by collaborating with development and cross functional product teams
- Monitor and escalate issues reported by the Client’s field agent specialists via Ryver communication tool, emails, Teams, and etc.
- Assist in research, confirmation, and resolution of customer facing and back-office issues
- Request and manage tickets driving resolution to user issues
- Must be available to provide work support outside of normal business hours
- Keen attention to detail
- High learning agility
- Strong verbal & written communication
- Excellent team player, showing initiative, and exercising good judgment
3+ years IT work experience
- 2+ years of experience working in technical analyst or similar role in IT field or environment
- Proficient in MS Excel
We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it.
Cognizant Softvision is an Equal Opportunity Employer. No 3rd Party Agency Candidates.