WE ARE A TRANSFORMATIONAL PARTNER
We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development lifecycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with.
We are looking for an exceptional Technical Analyst to work with our cross-functional team, and join our world-class community of talented experts. Core to this need are expertise in:
Softvision is seeking a technical analyst for a large telecommunications client in the Atlanta area. You will be responsible to handle escalation from field as an interface between field agent and engineering team. This role requires the ability to understand, research, troubleshoot and relay answers effectively. You will work closely with several teams including support, operation and customer service team. Strong interpersonal and self-starter will be necessary to succeed.
Work with field agents and internal teams to escalate and track multiple issues
Assist in research and confirm customer facing and back-office issues
Identify and understand issues
Manage communication across various teams ranging from Tier 1 basic troubleshooting
teams to Tier 4 fix agent teams
Request and manage tickets driving resolution to user issues
Test and confirm issues/resolutions
Strong communication and organization skills
Excellent team player, shows initiative, and exercises good judgment
Keen attention to detail
High learning agility
Strong verbal & written communication
Excellent team player, showing initiative, and exercising good judgment
Proficient in MS Word, MS Excel, MS Power Point
3-5+ years IT work experience
2 plus years of data gathering
2 plus years of experience working in technical analyst role in technology
Ideally you will also have:
- Undergraduate Degree in Computer Science, Physics or Mathematics (Graduate Degree always is a plus)
- An Agile mindset with experience working in Agile environment
- A spirit of collaboration and transparent communication
- A natural curiosity for new scripting languages , frameworks and technologies
- High personal code/development standards (peer testing, unit testing, documentation, etc)
We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it.
Cognizant Softvision is an Equal Opportunity Employer. No 3rd Party Agency Candidates.