IT Helpdesk - Timisoara
We are looking for an exceptional colleague to join our IT Helpdesk team in Timisoara
For this position you should be able to check the following:
- Experience in Microsoft Windows based infrastructure and with MacOS (Linux is a plus)
- Office IT systems (hardware and software), printers, audio/video equipment in conference rooms
- Networking (standard protocols TCP, UDP, ICMP and network cabling)
- Active Directory environment - basic level
- Ability to work within remote / distributed teams environment
- Able to use a ticketing system
- Interaction with Antivirus software
- Any interaction with JAMF, Intune, Backup/Restore software, VPN clients is a plus
A day in the life of a Helpdesk Engineer:
- understand, follow and maybe suggest improvements to our working procedures implemented according to ISO standards
- follow a ticketing system and assign work individually
- investigate issues and escalate to appropriate teams when necessary
- involvement in other planned work that is part of bigger projects on longer term is possible (hardware refresh, sale campaings, inventory and others)
- follow the Company SLAs in ticket resolution
- face to face interaction with our colleagues or remote is also possible
Cognizant Softvision Employee Benefits
• Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs.
• Hybrid workplace - Whether you like to work from home or go to the office, the choice is yours!
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones.
• Trainings, workshops and certifications, unlimited Udemy subscription and more.
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster subscription
The Place To Be, Now & Beyond!
Cognizant Softvision is a leading software product engineering company, creating impactful end-to-end digital products and solutions that connect brands with customers. Delivering sustainable innovation, agility and a connection that inspires engagement and business transformation, we’ve worked with some of the world’s largest leading brands. Cognizant Softvision has more than 5,000 product, design and engineering professionals across a network of global studios in 9 countries and five continents.
Learn how Cognizant Softvision designs experiences and engineers outcomes that result in memorable interactions at cognizantsoftvision.com .
Explore career opportunities at Cognizant Softvision - The Place To Be, Now & Beyond!
Please note that by applying to this role you are being informed about your personal data being processed by Cognizant Softvision.
You can find more details here: https://www.cognizantsoftvision.com/candidate-privacy-notice/
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- Great globally diverse culture
- Flexible work-life balance
- Ongoing career development
- Relocation opportunities
- Competitive Salary
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