IT Helpdesk - Cluj Napoca

Romania, Romania

We are looking for an exceptional colleague to join our IT Helpdesk team in Cluj-Napoca

For this position you should be able to check the following:

- Experience in Microsoft Windows based infrastructure and with MacOS (Linux is a plus)

- Office IT systems (hardware and software), printers, audio/video equipment in conference rooms

- Networking (standard protocols TCP, UDP, ICMP and network cabling)

- Active Directory environment - basic level

- Ability to work within remote / distributed teams environment

- Able to use a ticketing system

- Interaction with Antivirus software

- Any interaction with JAMF, Intune, Backup/Restore software, VPN clients is a plus

A day in the life of a Helpdesk Engineer:

- understand, follow and maybe suggest improvements to our working procedures implemented according to ISO standards

- follow a ticketing system and assign work individually

- investigate issues and escalate to appropriate teams when necessary

- involvement in other planned work that is part of bigger projects on longer term is possible (hardware refresh, sale campaings, inventory and others)

- follow the Company SLAs in ticket resolution

- face to face interaction with our colleagues or remote is also possible

Cognizant Softvision Employee Benefits
•    Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs. 
•    Hybrid workplace -  Whether you like to work from home or go to the office, the choice is yours! 
•    Annual Vacation Days - 26 days to relax, explore and spend time with loved ones. 
•    Trainings, workshops and certifications, unlimited Udemy subscription and more. 
•    Private medical package 
•    Meal tickets
•    Referral bonuses
•    Life insurance 
•    Banking services
•    Bookster subscription
 
The Place To Be, Now & Beyond! 
Cognizant Softvision is a leading software product engineering company, creating impactful end-to-end digital products and solutions that connect brands with customers. Delivering sustainable innovation, agility and a connection that inspires engagement and business transformation, we’ve worked with some of the world’s largest leading brands. Cognizant Softvision has more than 5,000 product, design and engineering professionals across a network of global studios in 9 countries and five continents. 
Learn how Cognizant Softvision designs experiences and engineers outcomes that result in memorable interactions at cognizantsoftvision.com .
Explore career opportunities at Cognizant Softvision - The Place To Be, Now & Beyond! 

Please note that by applying to this role you are being informed about your personal data being processed by Cognizant Softvision.

You can find more details here: https://www.cognizantsoftvision.com/candidate-privacy-notice/

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Benefits
  1. Great globally diverse culture
  2. Flexible work-life balance
  3. Ongoing career development
  4. Relocation opportunities
  5. Competitive Salary

Please read this Candidate Privacy Notice carefully as it informs you of how your personal information is processed in connection with your application for a job. By clicking the "Proceed" button, you acknowledge that you have read and understood this Notice.