IT Helpdesk - Cluj Napoca

Romania, Romania

We are looking for an exceptional colleague to join our IT Helpdesk team in Cluj-Napoca

For this position you should be able to check the following:

- Experience in Microsoft Windows based infrastructure and with MacOS (Linux is a plus)

- Office IT systems (hardware and software), printers, audio/video equipment in conference rooms

- Networking (standard protocols TCP, UDP, ICMP and network cabling)

- Active Directory environment - basic level

- Ability to work within remote / distributed teams environment

- Able to use a ticketing system

- Interaction with Antivirus software

- Any interaction with JAMF, Intune, Backup/Restore software, VPN clients is a plus

A day in the life of a Helpdesk Engineer:

- understand, follow and maybe suggest improvements to our working procedures implemented according to ISO standards

- follow a ticketing system and assign work individually

- investigate issues and escalate to appropriate teams when necessary

- involvement in other planned work that is part of bigger projects on longer term is possible (hardware refresh, sale campaings, inventory and others)

- follow the Company SLAs in ticket resolution

- face to face interaction with our colleagues or remote is also possible

Cognizant Softvision Employee Benefits
•    Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs. 
•    Hybrid workplace -  Whether you like to work from home or go to the office, the choice is yours! 
•    Annual Vacation Days - 26 days to relax, explore and spend time with loved ones. 
•    Trainings, workshops and certifications, unlimited Udemy subscription and more. 
•    Private medical package 
•    Meal tickets
•    Referral bonuses
•    Life insurance 
•    Banking services
•    Bookster subscription
The Place To Be, Now & Beyond! 
Cognizant Softvision is a leading software product engineering company, creating impactful end-to-end digital products and solutions that connect brands with customers. Delivering sustainable innovation, agility and a connection that inspires engagement and business transformation, we’ve worked with some of the world’s largest leading brands. Cognizant Softvision has more than 5,000 product, design and engineering professionals across a network of global studios in 9 countries and five continents. 
Learn how Cognizant Softvision designs experiences and engineers outcomes that result in memorable interactions at .
Explore career opportunities at Cognizant Softvision - The Place To Be, Now & Beyond! 

Please note that by applying to this role you are being informed about your personal data being processed by Cognizant Softvision.

You can find more details here:

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  1. Great globally diverse culture
  2. Flexible work-life balance
  3. Ongoing career development
  4. Relocation opportunities
  5. Competitive Salary

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